Privacy Policy

We, at Urban Estate Property, are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information you share with us.

This Privacy Policy ("Policy") governs our website available at Urban Estate Property and our services. The Policy describes how Urban Estate Property (hereinafter referred to as the "Company") collects, uses, discloses and transfers personal data of users while browsing the website or availing specific services therein (the "Services").

This Policy describes how we process personal data of all users of our website or Services, including buyers, renters, owners, agents, and website visitors.

"Personal Data" means any data about an individual who is identifiable by or in relation to such data.

1. Personal Data we collect:

A. Information you give us:

We collect information you provide to us directly when you use our website (like when you sign-up/register an account, or post a property listing). We may also collect this information over calls, emails, messages, or other communications established with you to create, update or maintain your details on the website. This information includes:

• Personal Details: This includes your name, contact information (like addresses, e-mail addresses, phone number), and login information (like username).
• Property Details: This includes the details of the property such as nature of property (like commercial, residential, etc), location details, property profile (like area, dimensions, road connectivity), photographs of your property (if any), pricing details and details of the amenities.
• Identification Documents: This includes any information that helps us identify and verify you (such as Aadhaar, voter id, driver's license, PAN, passport, etc) or your property (such as, utility bills, sales deed, property registration documents, property tax documents, etc).
• Payment Information: We use third-party payment service providers to process your payments. You will be re-directed to a third-party interface which will collect the required information from you to process the payment transaction.
• Communications Details: This includes records of your calls, emails, messages or your communications in other forms related to any feedback, comments, queries, issue reports, customer support, or other communications that you send to us.

B. Information we collect when you use our website:

When you use our website, we collect certain types of Information about how you use or access our website. This includes:

• Usage data: Data collected and processed about you when you access the website, such as your search queries, your account settings, times at which you access the website, time spent on certain pages.
• Technical data: Technical data may include data about the devices, software and technology you use such as hardware model, operating system, IP address, preferred languages, unique device identifiers.
• General or approximate location data: General location data, such as your city, region, or country. This may be understood from technical data such as your IP address.
• Cookies data: We use cookies or other similar technologies to recognise your device and remember you.

C. Information we receive from other sources:

We may receive information about you from third parties, such as advertising and marketing partners.

2. How we use your Personal Data:

A. Provision of the website and Services:

We use your Personal Data to provide the Services and access to website, and to enable you to use the various features of the website. For instance, we may use your data:

• for account creation, onboarding and registration purposes.
• for listing your properties or for properties which you are authorised to advertise.
• for establishing connectivity with other members of the website (such as other users, agents, etc.) or for enabling other members to contact you.
• for giving visibility into your profile and property listing to other users of the website.
• for providing you customised search results or for recommending properties that might be relevant to you.

B. Our marketing activities:

We may use Personal Data to provide you marketing and promotional material and notify you of discounts and offers, about our website and Services or about third-party services, if you've consented to receive such communication from us.

C. For website and Service improvement:

We may use Personal Data to improve our website and its content, to ideate, develop and provide new or better website features or Services.

D. For fraud prevention:

We may use Personal Data for identifying suspicious users or property listings on the website, for verifying users and property listing on website, for ensuring network security.

E. For communicating with you:

We use your personal data to respond to your queries, comments, or feedback, resolve issues faced by you on the website or related to a service.

3. Cookies:

Some of our web pages utilize "Cookies" and other tracking technologies. A Cookie is a small text file that may be used, for example, to collect information about website activity. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

4. Who we share your personal data with:

A. Information you give us:

The Company may disclose Personal Data only for the purposes explained in this Privacy Policy, with the following third parties:

• Service Providers: The Company may disclose Personal Data with service providers, vendors, consultants, agents, or others who assist the Company in operating the website or providing the Services.
• Other website users: The Company may share your information with other users of the website, such as owners, renters, agents, etc. to establish connectivity with such other users.
• Legal Purpose: The Company shares personal data when required by law, such as responding to subpoenas, court orders, or legal process.

5. User Rights:

• If you wish to access, verify, correct, complete, update or erase any of your Personal Data collected through the website or Services, you may write to us at info@urbanestateproperty.com.
• You may withdraw your consent for any or all processing of your Personal Data by writing to us.
• We may communicate with you through voice calls, text messages, emails, or other means. You may opt out of receiving information about promotional offers by writing to us.

6. Storage and Protection of personal data:

• Our Company is located in India. We store and process your personal data in India.
• The security and confidentiality of your personal data is important to us and Company has invested significant resources to protect the safekeeping and confidentiality of your Personal Data.
• The Company has physical, electronic, and procedural safeguards to protect Personal Data.

7. Retention of personal data:

Your personal data is processed and retained to enable your access or use of the website and Services. We will keep your Personal Data as long as it is necessary to provide you Services on the website or for the purposes for which the data was obtained.

8. Third party websites, apps, and services:

The website may contain links to third party websites, apps, or services. This Privacy Policy does not apply to collection, use, storage, sharing, etc. by third parties when you visit or interact with their websites or services.

9. Children:

The website is not intended for use by children under 18 years of age. Any use of website by a child under the age of 18 years must be under parental supervision. We do not knowingly collect any information about, or market to, children, minors or anyone under the age of 18.

10. Changes to this Privacy Policy:

The website reserves the right to update, change or modify this Policy at any time. The Policy shall come to effect from the date of such update, change or modification.

11. Grievance Redressal:

Questions, concerns or complaints related to the processing of your Personal Data may be made to the Grievance Officer appointed by the Company. In case of any grievances please contact: